Introduction

This guide provides step-by-step instructions on how to integrate and configure Telnyx with RingQ. By completing this setup, you will handle messaging services using Telnyx within RingQ.

Prerequisites

• An active Telnyx account
• Admin access to the RingQ Web Dashboard
• Provisioned Number(s) in Telnyx

Create a Messaging Profile

1. Go to the Telnyx Mission Control Portal.

2. Log in using a sign-in link, your password or with SSO

3. You will be redirected to the Telnyx Admin Dashboard. From the dashboard, navigate to: Real-Time Communications > Messaging > Programmable Messaging

4. Click Add New Profile
5. Configure the profile:

• Profile Name: Enter a descriptive name
• API Version: Select API V2
• Click Next

6. Destination Settings:

• Choose South-East Asia
• Click Next

7. Inbound Settings:

• Enter the Webhook URL and Webhook Failover URL

• Use the URL provided in the RingQ Chat Settings (Telnyx configuration page)
• Click Next

8. Outbound Settings:

• Leave default settings
• Click Next

9. Senders Page:

• No changes required
• Click Next

10. Keywords Page:

• No changes required

12. Click Complete to finalize the configuration.

12. Your Messaging Profile is successfully created and ready for integration with RingQ.

See Also

• Configuring Telnyx SMS
• Adding Telnyx SMS to a Queue & Assigning Agents