Admin
Users & Call Controls
- Creating Extensions for Users
- Editing and Managing Extensions
- Creating Teams & Assigning Extensions
- Configuring Agent Status & BLF
- Managing Extension Schedules
- Managing User Roles
- Managing Call Controls
- Setting up Shared Parking
- Voicemails
- The BLF Function
- Configuring the Speed Dial
- Configuring the Busy Lamp Field (BLF)
Deployment Methods & System Requirements
Installation Guides
Configuring a Hosted by RingQ Instance
Introduction
This guide walks you through setting up your Self-Hosted RingQ instance using the Customer Access Portal. It covers how to purchase the appropriate license, configure your hosting settings, and complete the installation process to get your RingQ instance up and running.
Prerequisites
- A valid RingQ Customer Access Portal account.
- Billing is enabled for your account.
- You’re aware of the license size you need (Concurrent Calls capacity).
Purchasing a License
1. Sign in to your RingQ Customer Access Portal.
2. From the left sidebar, go to Purchases.
a. Choose “Purchase a new license”.
b. In the “Editions”, select Enterprise Edition (Annual).
c. Check Hosted by RingQ to include the RingQ-managed hosting.
d. (Optional) Set Additional Years if you want a multi-year term.
e. Set Simultaneous Calls for your Concurrent License (this defines your call capacity).
f. Click Add to Cart.
g. Click OK to confirm.
h. You’ll be redirected to Review Order → click Proceed to Checkout.
i. Under Payment Summary, click Proceed to Payment.
j. When the payment succeeds, click OK on the confirmation. If payment fails, verify your card/billing details and try again.
Configuring the Hosted Installation
1. You’ll be redirected to the License page.
2. Open your current license by clicking on the Hosted by RingQ icon.
3. You’ll be directed to the Registration page to configure your installation.
4. Fill out all required fields (company/contact details and any install parameters).
5. In the “Install Status” field, select “Hosted by RingQ”.
6. Click Next to proceed to System Preference.
7. Set your Extension range.
8. Select your country, timezone and datacenter.
Provisioning & Completion
1. You’ll be redirected to Next Steps & System Requirements.
2. Click “Install” to begin provisioning. The system will show the installation progress (server setup, services, and checks).
3. When the process completes, you’ll be redirected to your RingQ Instance Login Page. Save the instance URL so you can easily login in the future.
What’s Next
1. Sign in to your new RingQ instance and complete the initial setup (admins, users, numbers, call flows).
2. Verify the time zone and regional settings match your team.
3. Run a quick test call to confirm inbound/outbound calling works.