Admin
Users & Call Controls
- Creating Extensions for Users
- Editing and Managing Extensions
- Creating Teams & Assigning Extensions
- Configuring Agent Status & BLF
- Managing Extension Schedules
- Managing User Roles
- Managing Call Controls
- Setting up Shared Parking
- Voicemails
- The BLF Function
- Configuring the Speed Dial
- Configuring the Busy Lamp Field (BLF)
Deployment Methods & System Requirements
Installation Guides
Configuring RingQ on Debian GNU_Linux 11
Introduction
This guide provides step-by-step instructions for installing and configuring RingQ on Debian GNU/Linux 11 (Bullseye). Following these procedures will help ensure a consistent, secure, and compliant setup across your organization’s infrastructure.
Pre-Deployment Planning
| Component | Minimum | Recommended | Enterprise |
|---|---|---|---|
| RAM | 1 GB | 4 GB | 8+ GB |
| Storage | 10 GB | 50 GB | 100+ GB |
| CPU | 1 GHz | 2 GHz – dual core | 4+ Cores |
| Network | 100 Mbps | 1 Gbps | 10 Gbps |
Supported Architectures
- AMD64 (x86_64) – Primary enterprise platform
- ARM64 – Edge computing and IoT deployments
- i386 – Legacy system support (deprecated)
Infrastructure Prerequisites
Network Requirements
- Stable internet connectivity (minimum 10 Mbps)
- DNS resolution capability
- NTP server accessibility
- Corporate proxy configuration (if applicable)
- VLAN and subnet assignments
Security Clearances
- Change management approval
- Security team validation
- Backup verification
- Compliance documentation
Deployment Standards
Corporate Image Selection
- Standard Workstation: Debian 11 with GNOME desktop environment
- Server Deployment: Minimal installation with SSH server
- Development
- Secure Workstation: Hardened configuration with additional security controls
Installation Methodology
Boot Sequence and Initial Setup
Phase 1: System Initialization
Boot from Approved Media:
- Utilize corporate-approved installation media
- Verify SHA256 checksums against approved baseline
- Select “Graphical Install” for standardized deployment
Language and Localization
- Primary Language: English (US) – Corporate Standard
- Secondary Languages: As per regional requirements
- Locale Configuration: en_US.
Phase 2: Regional Configuration
- Geographic Settings
- Location: Configure per deployment region
- Time zone: Coordinate with regional IT teams
- Keyboard Layout: US International (standard)
Network Infrastructure Integration
Automated Network Configuration
- Network Configuration Protocol: DHCP (Preferred)
- Fallback Method: Static IP Assignment
- DNS Primary: Corporate DNS Server
- DNS Secondary: Backup DNS Server
- Domain Suffix: [company].local
Corporate Network Integration
- Hostname Convention
- Format: [DEPT]-[TYPE]-[LOCATION]-[NUMBER]
- Example: IT-WS-NYC-001, HR-SRV-LON-025
- Compliance with IT naming standards mandatory
- Domain Configuration
- Corporate Domain: [company].local
- External Domain: Leave blank unless specified
- DNS Search Domains: Per network architecture
Repository and Mirror Configuration
Corporate Repository Strategy
- Primary Mirror: Internal corporate mirror (preferred)
- Secondary Mirror: deb.debian.org (fallback)
- Security Updates: Dedicated security mirror
Proxy Configuration
- HTTP Proxy: [proxy.company.com:8080]
- HTTPS Proxy: [proxy.company.com:8080]
- Bypass List: localhost, 127.0.0.1, *.company.local
- Authentication: Corporate credentials if required
User Account Management
Administrative Account Setup
Root Account Policy
- Password Complexity: Minimum 14 characters, alphanumeric with symbols
- Password Rotation: Every 90 days as per corporate policy
- Access Logging: All root access logged and monitored
- Storage: Password vault integration required
Service Account Configuration
- Username Format: svc-[service]-[environment]
- Example: svc-backup-prod, svc-monitor-dev
- Documentation: Service account registry maintenance
End-User Account Provisioning
Standard User Account
- Full Name: [Employee Full Name]
- Username: [firstname.lastname] or [employee.id]
- Initial Password: Temporary corporate-generated password
- Password Policy: Corporate password policy enforcement
- Group Memberships: Per role-based access control matrix
Access Control Integration
- LDAP Integration: Active Directory connectivity
- Single Sign-On: Corporate SSO implementation
- Multi-Factor Authentication: MFA requirement enforcement
Storage and Partition Management
Enterprise Partition Strategy
Standard Workstation Layout
/boot/efi 512 MB FAT32 EFI System Partition
/ 20 GB ext4 System partition
/home 30 GB ext4 User data (encrypted)
/var 10 GB ext4 System logs and cache
/tmp 5 GB ext4 Temporary files (noexec)
swap 8 GB swap Virtual memory
/opt 20 GB ext4 Third-party applications
Server Deployment Layout
/boot/efi 512 MB FAT32 EFI System Partition
/ 15 GB ext4 System partition
/var 25 GB ext4 Logs and variable data
/var/log 10 GB ext4 Log files (separate mount)
/home 5 GB ext4 Minimal user space
/opt 20 GB ext4 Applications
/srv 50 GB ext4 Service data
swap 16 GB swap Virtual memory
Encryption Standards
Full Disk Encryption (FDE)
- Algorithm: AES-256-XTS
- Key Management: Corporate key escrow
- Implementation: LUKS2 with TPM integration
- Recovery: Corporate recovery key backup
Compliance Requirements
- Data Classification: Sensitive data encryption mandatory
- Regulatory: GDPR, SOX, HIPAA compliance as applicable
- Audit Trail: Encryption status monitoring and reporting
Software Package Selection
Corporate Software Stack
Base System Components
- SSH Server: Remote administration capability
- Standard System Utilities: Essential command-line tools
- Network Time Protocol: Corporate time synchronization
- System Monitoring Agent: Central monitoring integration
Desktop Environment Selection
| Environment | Use Case | Resource Usage | Recommendation |
|---|---|---|---|
| GNOME | Standard Worstation | High | Primary Choice |
| KDE Plasma | Power Users | Medium – High | Alternative |
| XFCE | Resource Constrained | Low | Legacy Systems |
| No Desktop | Servers | Minimal | Server Standard [CA1] (Default) |
Security Software Suite
- Antivirus Engine: As company discretion
- Host-based Firewall: UFW with corporate ruleset
- Log Management: rsyslog with central logging
Development and Productivity Tools
Development Workstation
# Development essentials
git
nodejs npm python3-pip python3-venv
Post-Installation Configuration
System Hardening Procedures
Security Configuration Checklist
- Firewall Configuration: Corporate ruleset implementation
- Service Hardening: Disable unnecessary services
- User Account Lockdown: Enforce password policies
- System Updates: Configure automatic security updates
- Audit Logging: Enable comprehensive system auditing
- File Permissions: Implement least privilege principles
Enterprise Integration
Directory Services Integration
# LDAP/Active Directory integration
sudo apt install sssd-ad sssd-tools realmd adcli
sudo realm join company.local -U domain-admin
Monitoring and Compliance
# Monitoring agent installation
sudo dpkg -i /opt/corporate/packages/monitoring-agent.deb
sudo systemctl enable monitoring-agent
sudo systemctl start monitoring-agent[CA2]
Quality Assurance and Validation
Installation Verification
System Health Check
# Automated system validation
sudo /opt/corporate/scripts/system-validation.sh
# Manual verification points:
- Network connectivity verified
- DNS resolution functional
- Time synchronization active
- User authentication working
- Corporate applications accessible
- Security controls operational
Performance Baseline
| Metric | Target | Measurement |
|---|---|---|
| Boot time | < 60 sec | systemd-analyze |
| Memory usage | < 50% baseline | free-h |
| Disk I/O | < 80% capacity | iostat |
| Network latency | < 10ms internal | ping |
Compliance Verification
Security Audit Checklist
- Encryption Status: Verify disk encryption active
- Access Controls: Validate user permissions
- Network Security: Confirm firewall rules
- Logging Configuration: Verify audit trail
- Update Status: Confirm latest security patches
- Service Configuration: Validate service hardening
Documentation Requirements
- Asset Registration: IT asset management system
- Configuration Baseline: System configuration documentation
- User Assignment: User access documentation
- Compliance Report: Security compliance certification
Troubleshooting and Support
Common Deployment Issues
Boot and Hardware Issues
| Issue | Symptoms | Resolution |
|---|---|---|
| UEFI Boot failure | System won’t boot from media | Verify UEFI settings, disable Secure Boot temporarily |
| Driver compatibility | Hardware not recognized | Install firmware-linux-nonfree package |
| Network Adapter | No network connectivity | Check network drivers, verify cable connections |
Authentication Issues
| Issue | Symptoms | Resolution |
|---|---|---|
| LDAP Integration | Cannot authenticate domain users | Verify realm join, check sssd configuration |
| SSH Access | Remote access denied | Verify SSH service, check firewall rules |
| Sudo Privileges | Permission denied errors | Verify user group membership |
Escalation Procedures
Support Tier Structure
Tier 1: Local IT support team
- Basic troubleshooting and configuration
- Standard software installation
- User account issues
Tier 2: Regional IT specialists
- Advanced system configuration
- Network integration issues
- Security configuration problems
Tier 3: Corporate IT architecture team
- Complex integration issues
- Security incidents
- Infrastructure design problems
Contact Information
- IT Help Desk: [email protected]
- Emergency Support: [email protected]
- Security Incidents: [email protected]
Maintenance and Lifecycle Management
Update Management
Automated Update Schedule
- Security Updates: Daily (automatic)
- Package Updates: Weekly (managed)
- System Upgrades: Quarterly (planned)
- Major Version[CA3] : Annual (project-based)
Change Management Process
- Approval: Change advisory board review
- Testing: Staging environment validation
- Deployment: Phased production rollout
- Verification: Post-deployment validation
- Documentation: Update configuration baselines
Backup and Recovery
Backup Strategy
- System Configuration: Daily automated backup
- User Data: Continuous synchronization
- Application Data: Application-specific schedules
- Full System Image: Weekly bare-metal backup
Recovery Procedures
- RTO (Recovery Time Objective): 4 hours
- RPO (Recovery Point Objective): 1 hour
- Disaster Recovery: Geographic redundancy
- Business Continuity: Service failover capabilities