The BLF Function

Introduction

Busy Lamp Field (BLF) keys allow users to monitor the status of other extensions and perform quick actions like speed dial or call pickup. In this guide, we’ll cover how to add and edit BLF keys in RingQ, as well as how to assign specific actions to enhance productivity and improve call handling.

Adding a BLF

1. Click the Add button to create a new BLF entry.

2. To rearrange BLF buttons:
– Click and hold the = button of the selected BLF.
– Drag and drop the BLF to the desired position (1 to 5).
– Click the Update button to save changes.

3. Click the Delete button to remove the BLF.

BLF Assignments

To assign a function to a BLF:
1. Click on the panel to reveal options:

• Blank
• BLF
• Speed Dial
• Shared Parking
• Agent Status
• Change Status

2. Click the Panel to select from the options.
3. Select the desired action from the options.