Case Study: Global Maritime Connectivity
How StationSatcom Scales Seamless Communications Across the Seas with RingQ
Executive Summary
Client: StationSatcom (www.stationsatcom.com/)
Industry: Maritime Satellite Communications & Solutions
Scale: 180+ Extensions | 40 Call Center Agents | 120+ Global Users
Geography: Operations in UAS , UAE , Singapore, Philippines, and India
Key Infrastructure: Integration with Starlink and Inmarsat Satellite Networks
The Challenge: Connectivity Beyond the Horizon
StationSatcom, a leader in maritime communications, faced a complex logistical hurdle. Operating in the maritime sector meant their communication system had to be as fluid as the ocean. They required a solution that could address three critical needs:
Bridging the Satellite Gap: Connecting land-based offices with ships at sea using high-latency or varying bandwidth satellite links (Starlink and Inmarsat).
The “Follow-the-Sun” Model: Supporting a “Control Center Swing” where operations shift seamlessly between hubs in Singapore, the Philippines, and India based on time zones and workload.
High-Volume Enterprise Support: Managing a dedicated 40-agent call center to handle urgent inquiries from global shipping companies 24/7 without dropped calls or data loss.
The Solution: An Omnichannel Cloud Backbone
By deploying RingQ’s Cloud PBX and CX Platform, StationSatcom unified their global fleet and land-based offices into a single, cohesive network.
1. Satellite-Optimized Voice
RingQ’s infrastructure was specifically tuned to handle the jitter and latency requirements of Starlink and Inmarsat. This ensures that ship-to-shore extensions remain crystal clear, even when vessels are navigating remote corridors with limited bandwidth.
2. Global “Control Center Swing”
Using RingQ’s cloud-native architecture, StationSatcom implemented a seamless handoff system. As one regional office closes for the day, the “Control Center” responsibilities move to the next geographical hub. This transition is invisible to the customer, requiring no change in contact numbers or access protocols.
3. Scalable Agent Management
The 40-agent call center utilizes RingQ’s advanced queuing and intelligent routing. This ensures that shipping companies receive immediate support from the most available expert, regardless of which global office is currently active.
Key Metrics & Impact
| Feature | Impact for StationSatcom |
|---|---|
| 180+ Active Extensions | Total connectivity for every department, office and vessel. |
| Global Routing | Zero-downtime transition between Singapore, Philippines and India. |
| Satellite Integration | High-fidelity VoIP performance over Starlink and Immarsat. |
| Omnichannel Support | Agents manage voice, SMS and chat for diverse shipping clients. |
