Admin
Users & Call Controls
- Creating Extensions for Users
- Editing and Managing Extensions
- Creating Teams & Assigning Extensions
- Configuring Agent Status & BLF
- Managing Extension Schedules
- Managing User Roles
- Managing Call Controls
- Setting up Shared Parking
- Voicemails
- The BLF Function
- Configuring the Speed Dial
- Configuring the Busy Lamp Field (BLF)
Deployment Methods & System Requirements
Installation Guides
Team Directory
Introduction
The Team Directory feature is a crucial tool for managing and navigating your call center staff efficiently. It enables users to view contact information, mark favorites, initiate calls, chats, and video calls, and check the statuses of team members. Here’s how to use and manage the Team Directory effectively.
Accessing the Team Directory
- Log into your RingQ web app.
- From the side menu click on “Team Directory”.
Viewing Team Members
- From the Team Directory you can view a team member’s name, extension number, initiate a call or chat, add them to favorites (star) and check their status (Available, Busy, Offline).
- To search for a specific team member, type their name or their extension number in the search bar.
- Click on the Team Directory drop-down to choose between viewing All members, Favorites, or a specific group.
Extension Status
There are different types of “Status” a user can choose from to let their colleagues know if they are able to take a call or not.
Registered — Ready for Calls
Registered Status But Unavailable for Calls
Registered — In Active Call
Registered — In Active Call
Unregistered / Logged Out
| Status | What it means | How to recognize (typical UI cues) | Incoming calls |
|---|---|---|---|
| Registered — Ready for Calls | The device/app has an active registration and is available. | “Registered/Online”; green presence dot; reachable device listed. | Rings the extension per normal routing. |
| Registered — Unavailable for Calls | Registered but not accepting calls (e.g., DND, On Break, Not Ready, call forwarding to VM). | Status label shows DND/Unavailable/Not Ready; presence amber color. | Skips ringing or immediately follows the Unavailable/DND rule (voicemail, forward, queue logic). |
| Registered — In Active Call | Registered and currently on a live call. | “In Call/On Call” badge; call timer; handset/wave icon; presence often blue. | Follows busy logic: call waiting (if enabled), queue hold, or forward/voicemail per busy rules. |
| Registered — Offline / No Internet | The app was recently registered but has lost network reachability; presence may appear stale. | “Registered” shown previously; now grey presence, “Last seen: ”, or connectivity warnings. | Usually treated as offline: route per unreachable rules (e.g., voicemail/forward/queue). |
| Mixed Devices — One Offline, One Online | Extension is registered on multiple devices; at least one device is online/registered and another is logged out/unregistered/offline. Overall extension status remains Registered/Online. | Presence shows Online/Registered at the extension level; device list may show one reachable and another “Offline/Logged out/Unregistered.” | Calls still ring on the online device(s). Status flips to Unregistered/Offline only if all devices are unreachable/unregistered. |
| Unregistered / Logged Out | No active registration from any device/app. | “Unregistered/Offline/Logged out”; grey presence; no reachable device listed. | Never rings the device; follows unreachable routing (voicemail/forward/queue). |
The Team Directory is an extremely helpful feature for efficient team management and communication within a team. By keeping the directory up-to-date and utilizing its full range of features, you can ensure seamless connectivity and improved operational efficiency.