Call Parking

Introduction

When handling multiple calls or needing to temporarily place a caller on hold for pickup elsewhere, Call Parking is an essential feature. With RingQ, you can “park” a call in a virtual slot and retrieve it from another device or extension—ideal for shared workspaces, reception desks, and customer service teams.
This guide will show you how to use RingQ’s Call Parking feature, from parking a live call to retrieving it from another phone. Whether you’re improving call flow in a busy office or enabling more flexible call handling, Call Parking helps ensure no call is ever left hanging.

Parking a Call

1. While on an active call, navigate to the call screen and swipe up to access additional options.
2. Tap the Transfer button to view transfer options, which typically include numbered parking slots (e.g., 1 through 5).
3. Choose an available parking slot to park the call. Each slot serves as a temporary holding area where the caller remains on hold.
4. The caller is now placed in the selected parking slot, awaiting handling by the appropriate department or person.

Picking up a Parked Call

1. Navigate to the homepage of the Dialer or Mobile App where parked calls are displayed.
2. Look for blinking green lights or indicators next to the numbered parking slots. These lights indicate that calls are parked and awaiting retrieval.
3. Select the blinking green light corresponding to the desired parking slot where the call is parked.
4. Select the blinking green light to connect to the parked call.