Admin
Users & Call Controls
- Creating Extensions for Users
- Editing and Managing Extensions
- Creating Teams & Assigning Extensions
- Configuring Agent Status & BLF
- Managing Extension Schedules
- Managing User Roles
- Managing Call Controls
- Setting up Shared Parking
- Voicemails
- The BLF Function
- Configuring the Speed Dial
- Configuring the Busy Lamp Field (BLF)
Deployment Methods & System Requirements
Installation Guides
How to Configure Twilio in a Queue and Assign Agents
Introduction
This guide shows how to set up Twilio SMS in a queue and assign agents, to receive and respond to chats.
Assign Twilio to a Queue
1. Login to your RingQ Admin dashboard. 2. From the main menu, go to Settings > Call Flow.
3. Navigate to the Chats section in the Call Flow. Click and hold on the Twilio icon.
4. Drag the icon to the Queue section and drop it into your target queue.
5. A pop-up window will display all Twilio accounts configured in Chat Settings.Select your desired Twilio account by checking the check box.
6. Click Open.
Assigning Agents to the Queue
1. Go to the Assignments tab.
2. Assign agents to handle Twilio chats.
3. Go to the Summary page and click the Save button.