Introduction

This guide explains how to configure Telnyx in a queue and assign agents, enabling them to receive and respond to SMS messages.

Assign Telnyx to a Queue

1. Login to your RingQ Admin Dashboard.

2. From the main menu, go to Settings > Call Flow.
3. Navigate to the Chats Section and click and hold on the Telnyx icon.

4. Drag the icon to the Queue section and drop it into your target queue.

5. A pop-up window will display all Telnyx accounts configured in Chat Settings. Select your desired Telnyx account by ticking the checkbox.

6. Click Open.

Assign Agents to the Queue

1. Go to the Assignments tab.

2. Assign agents to handle Telnyx chats.

3. Go to the Summary page and click on Save.

See Also

• Configuring Telnyx SMS
• Configuring Twilio SMS
• Adding Twilio SMS to a Queue & Assigning Agents