Admin
Users & Call Controls
- Creating Extensions for Users
- Editing and Managing Extensions
- Creating Teams & Assigning Extensions
- Configuring Agent Status & BLF
- Managing Extension Schedules
- Managing User Roles
- Managing Call Controls
- Setting up Shared Parking
- Voicemails
- The BLF Function
- Configuring the Speed Dial
- Configuring the Busy Lamp Field (BLF)
Deployment Methods & System Requirements
Installation Guides
What Data Is Included in a Backup
Introduction
This article explains the components included when performing a backup using the RingQ Backup Service (Time Machine module). RingQ backups are designed to ensure full system recoverability by capturing both configuration data and operational assets.
Database
The Database backup contains all system configuration and transactional records required to restore the RingQ environment.
The database backup ensures that the entire system configuration and operational logic can be restored to its previous state. Without the database backup, system settings and configurations cannot be recovered.
What’s Included in the Database Backup:
Extensions configuration
Users and Roles
Call flows and IVR settings
Queues and queue configurations
DID assignments
Outbound Rules
Emergency Rules
SIP trunk configurations
System settings
Chat settings (if enabled)
AI Agent configurations (if applicable)
CDR (Call Detail Records) or Call Reports
Redis
Redis stores temporary and real-time system data. Redis backup ensures:
- Active system state consistency
- Proper restoration of session-related data
- Minimal service disruption after recovery
What’s included:
- Active session information
- Real-time presence status
- Queue runtime states
- Cached system data
- Temporary system tokens
Recordings
This includes all stored call recordings generated by the system. File Format: .wav Preserves historical call data for:
- Compliance
- Quality assurance
- Training
- Audit requirements
What’s Included:
- Inbound call recordings
- Outbound call recordings
- Queue call recordings
- IVR interaction recordings (if enabled)
Voicemails
This includes voicemail messages left by callers. Allows restoration of:
- User voicemail inbox
- Historical voicemail records
- Voice message archives
What’s Included:
- Voicemail audio files
- Voicemail metadata
- Voicemail box configuration
Backup Coverage Summary
| Component | Type of Data | Required for Full Restore |
|---|---|---|
| Database | System configuration & records | Yes |
| Redis | Real-time state & cache data | Recommended |
| Recordings | Audio call files | Optional (Based on storage policy) |
| Voicemails | Audio voicemail files | Optional (Based on retention policy) |
- A full system restoration requires at minimum the Database backup.
- For complete operational continuity, it is recommended to include:
- Database
- Redis
- Recordings
- Voicemails
- Backup size depends heavily on the volume of recordings and voicemails.
- Always verify available disk space or external storage before enabling full backup.
