What Data Is Included in a Backup

Introduction

This article explains the components included when performing a backup using the RingQ Backup Service (Time Machine module). RingQ backups are designed to ensure full system recoverability by capturing both configuration data and operational assets.

Database

The Database backup contains all system configuration and transactional records required to restore the RingQ environment.

The database backup ensures that the entire system configuration and operational logic can be restored to its previous state. Without the database backup, system settings and configurations cannot be recovered.

What’s Included in the Database Backup:

Extensions configuration

Users and Roles

Call flows and IVR settings
Queues and queue configurations
DID assignments

Outbound Rules
Emergency Rules
SIP trunk configurations

System settings

Chat settings (if enabled)

AI Agent configurations (if applicable)
CDR (Call Detail Records) or Call Reports

Redis

Redis stores temporary and real-time system data.

Redis backup ensures:

• Active system state consistency
• Proper restoration of session-related data
• Minimal service disruption after recovery

Note: Redis primarily handles in-memory data. Including it in backups improves system state recovery accuracy.

What’s included:

• Active session information
• Real-time presence status
• Queue runtime states
• Cached system data
• Temporary system tokens

Recordings

This includes all stored call recordings generated by the system. File Format:
.wav

Preserves historical call data for:

• Compliance
• Quality assurance
• Training
• Audit requirements

Recording files may consume significant storage space. Ensure sufficient backup storage capacity.

What’s Included:

• Inbound call recordings
• Outbound call recordings
• Queue call recordings
• IVR interaction recordings (if enabled)

Voicemails

This includes voicemail messages left by callers.

Allows restoration of:

• User voicemail inbox
• Historical voicemail records
• Voice message archives

What’s Included:

• Voicemail audio files
• Voicemail metadata
• Voicemail box configuration

Backup Coverage Summary

Important Notes

• A full system restoration requires at minimum the Database backup.
• For complete operational continuity, it is recommended to include:
  
  • Database
  • Redis
  • Recordings
  • Voicemails
• Backup size depends heavily on the volume of recordings and voicemails.
• Always verify available disk space or external storage before enabling full backup.