Attended & Blind Transfer

Introduction

Call transfers are essential for efficient communication and professional call handling. RingQ supports both Attended Transfers and Blind Transfers, giving your team the flexibility to manage calls based on the situation.

This guide explains the differences between the two transfer types and provides step-by-step instructions on how to use each. Whether you need to speak with a colleague before transferring a call (Attended Transfer) or send it directly without introduction (Blind Transfer), RingQ makes it easy to ensure smooth handovers and an uninterrupted caller experience.

Attended Transfer

1. While on a call, from within your RingQ Web App, tap the vertical line icon or swipe up on the dialer screen to reveal call handling options.
2. Locate and tap the Transfer button.
3. You can perform an Attended Transfer using one of the following methods:

• Via the Search Panel
  – Type the name or extension of the intended recipient in the search bar.
  – Select the contact, then tap Attended Transfer.
• Via the Dial Pad
  – Manually enter the extension or external number.
  – Confirm and select Attended Transfer.
• Via Extension List
  – Scroll through the list of all available extensions.
  – Locate the desired contact and click the Attended Transfer option next to their name.

4. Click the “Process” button to finalize the attended transfer. Announce the call to the recipient and hang up.

Blind Transfer

1. During an active call, open the RingQ app.
2. Click on the Dialer button to open the Dialer and dial the extension number you want to transfer the call to.
3. Click the Call button to initiate the call.
4. Hang up the call.