Call Handling Guides

Call Controls | Internal

How to Apply On Busy Call Forwarding for Internal Calls

Ensure seamless call management with [App Name] by setting up "On Busy" call forwarding using various Call Profiles (Available, Away, Busy, Custom 1, and Custom 2). Follow these steps to configure the settings:

 

1. Authentication:

  • Log in using your credentials or scan the QR Code provided for your extension to access [App Name].

 

2. Navigating to Call Control:

  • Navigate to the Side Menu bar located within the app interface.

 

3. Accessing Account and Extensions:

  • Select "Accounts" and then go to "Extensions" to manage individual extension settings.

 

4. Selecting the Desired Extension:

  • Choose the specific extension for which you want to configure call forwarding settings.

 

5. Configuring Call Control:

  • Within the extension settings, locate and click on "Call Control."

 

6. Choosing a Call Profile:

  • Select the appropriate Call Profile (Available, Away, Busy, Custom 1, or Custom 2) based on your current status or preference.

 

7. Enabling "On Busy" Call Forwarding:

  • Enable the "On Busy" option within the Call Profile settings to forward calls automatically when you are busy.

 

8. Setting Forwarding Actions:

  • Specify the action to take for forwarded calls from internal sources:
  • Dial the extension number of a colleague or team member within your organization.
  • Select a custom external number where calls will be directed.

 

9. Saving Settings:

  • Click the "Update" button to save your configured settings effectively.

 

10. Dialing the Enabled Extension Number:

  • When a call to your extension is canceled, calls will be forwarded to the extension number of the designated colleague or team member.

 

11. Managing Call Forwarding:

  • The callee (the person receiving the forwarded call) can cancel the call to ensure calls are forwarded to the assigned action or extension as configured.




"On Busy" Enabled Feature:

The "On Busy" feature within [App Name] allows you to automatically forward incoming calls to a designated action, extension, or external number when your extension is occupied or busy. This feature is particularly useful in ensuring that important calls are not missed and are efficiently redirected to another contact or location within your organization.

 

How to Apply Always Call Forwarding for Internal Calls

To manage call forwarding settings effectively using different Call Profiles within RingQ, follow these step-by-step instructions:

 

1. Authentication:

  • Log in using your credentials or conveniently scan the QR Code associated with your extension to access RingQ.

 

2. Navigating to Call Control:

  • Locate and click on the Side Menu bar within the app interface.

 

3. Accessing Account and Extensions:

  • Navigate to "Accounts" and then select "Extensions" to manage individual extensions.

 

4. Selecting the Desired Extension:

  • Choose the specific extension for which you want to configure call forwarding settings.

 

5. Configuring Call Control:

  • Within the extension settings, find and click on "Call Control."

 

6. Choosing a Call Profile:

  • Select the appropriate Call Profile (Available, Away, Busy, Custom 1, or Custom 2) based on your current status or preference.

 

7. Enabling "Always" Call Forwarding:

  • Within the Call Profile settings, enable the "Always" option to activate continuous call forwarding for internal calls.

 

8. Setting Forwarding Actions:

  • Specify the action you want to take for forwarded calls from internal sources:
  • Choose an extension within your organization to forward calls.
  • Select a custom external number where calls will be directed.
  • Or assign to IVR extension, Queue extension, or Conference extension

 

10. Saving Settings:

  • Click the "Update" button to save your configured settings effectively.

 

11. Dialing the Extension Number:

  • When "Always" is enabled, enter the extension number of a colleague or team member within your organization that you wish to forward calls to.

 

"Always" Enabled Feature:

With "Always" enabled, all internal calls will automatically forward to the assigned extension number you specified. This ensures that calls are consistently routed according to your preferences, enhancing communication efficiency within your organization.

How to Apply On Busy Call Forwarding for Internal Calls

Ensure seamless call management with [App Name] by setting up "On Busy" call forwarding using various Call Profiles (Available, Away, Busy, Custom 1, and Custom 2). Follow these steps to configure the settings:

 

1. Authentication:

Log in using your credentials or scan the QR Code provided for your extension to access RingQ.

 

2. Navigating to Call Control:

  • Navigate to the Side Menu bar located within the app interface.

 

3. Accessing Account and Extensions:

  • Select "Accounts" and then go to "Extensions" to manage individual extension settings.

 

4. Selecting the Desired Extension:

  • Choose the specific extension for which you want to configure call forwarding settings.

 

5. Configuring Call Control:

  • Within the extension settings, locate and click on "Call Control."

 

6. Choosing a Call Profile:

  • Select the appropriate Call Profile (Available, Away, Busy, Custom 1, or Custom 2) based on your current status or preference.

 

7. Enabling "On Busy" Call Forwarding:

  • Enable the "On Busy" option within the Call Profile settings to forward calls automatically when you are busy.

 

8. Setting Forwarding Actions:

  • Specify the action to take for forwarded calls from internal sources:
  • Dial the extension number of a colleague or team member within your organization.
  • Select a custom external number where calls will be directed.

 

9. Saving Settings:

  • Click the "Update" button to save your configured settings effectively.

 

10. Dialing the Enabled Extension Number:

  • When a call to your extension is canceled, calls will be forwarded to the extension number of the designated colleague or team member.

 

11. Managing Call Forwarding:

  • The callee (the person receiving the forwarded call) can cancel the call to ensure calls are forwarded to the assigned action or extension as configured.

"On Busy" Enabled Feature:

The "On Busy" feature within [App Name] allows you to automatically forward incoming calls to a designated action, extension, or external number when your extension is occupied or busy. This feature is particularly useful in ensuring that important calls are not missed and are efficiently redirected to another contact or location within your organization.

 

How to Apply No Answer and No Answer Action Call Forwarding for Internal Calls

Ensure seamless call management with RingQ by setting up "No Answer and No Answer Action" call forwarding using various Call Profiles (Available, Away, Busy, Custom 1, and Custom 2). Follow these step-by-step instructions:

 

1. Authentication:

  • Log in using your credentials or scan the QR Code associated with your extension to access RingQ.

 

2. Navigating to Call Control:

  • Access the Side Menu bar within the app interface.

 

3. Accessing Account and Extensions:

  • Navigate to "Accounts" and select "Extensions" to manage individual extensions.

 

4. Selecting the Desired Extension:

  • Choose the specific extension for which you want to configure call forwarding settings.

 

5. Configuring Call Control:

  • Within the extension settings, locate and click on "Call Control."

 

6. Choosing a Call Profile:

  • Select the appropriate Call Profile (Available, Away, Busy, Custom 1, or Custom 2) based on your current status or preference.

 

7. Enabling "No Answer" Call Forwarding:

  • Enable the "No Answer" option within the Call Profile settings to forward calls when no answer is detected after a specified time duration.

 

8. Setting Time Duration:

  • Input the time duration in seconds for the system to wait before applying the "No Answer Action."

 

9. Specifying Forwarding Actions:

  • Specify the action to take for forwarded calls from internal sources:
  • Dial the extension number of a colleague or team member within your organization.
  • Select a custom external number where calls will be directed.

 

10. Saving Settings:

  • Click the "Update" button to save your configured settings effectively.

 

11. No Answer Action:

  • Once enabled, if there is no answer within the specified time duration, [App Name] will automatically apply the configured action (such as forwarding the call to another extension or external number).

 

"No Answer and No Answer Action" Enabled Feature:

The "No Answer and No Answer Action" feature within [App Name] allows you to automatically forward incoming calls to a designated action or destination when there is no answer after a specified duration. This feature is essential for ensuring that calls are efficiently managed even when the intended recipient is unable to answer promptly.

How to Apply Call Relay Call Forwarding for Internal Calls

Streamline internal call routing with [App Name] by setting up "Call Relay" call forwarding using various Call Profiles (Available, Away, Busy, Custom 1, and Custom 2). Follow these step-by-step instructions:

 

1. Authentication:

  • Log in using your credentials or scan the QR Code associated with your extension to access RingQ.

 

2. Navigating to Call Control:

  • Access the Side Menu bar within the app interface.

 

3. Accessing Account and Extensions:

  • Navigate to "Accounts" and select "Extensions" to manage individual extensions.

 

4. Selecting the Desired Extension:

  • Choose the specific extension for which you want to configure call forwarding settings.

 

5. Configuring Call Control:

  • Within the extension settings, locate and click on "Call Control."

 

6. Choosing a Call Profile:

  • Select the appropriate Call Profile (Available, Away, Busy, Custom 1, or Custom 2) based on your current status or preference.

 

6. Enabling "Call Relay" Call Forwarding:

  • Enable the "Call Relay" option within the Call Profile settings to activate sequential call forwarding.

 

7. Assigning Actions for Slots:

  • Assign actions or extensions for Slot 1, Slot 2, and Slot 3. Specify what action should be taken if the call is not answered at each slot.

 

8. Specifying Forwarding Actions:

  • Specify the action to take for forwarded calls from internal sources:
  • Dial the extension number of a colleague or team member within your organization for each slot.
  • Alternatively, select a custom external number where calls will be directed for each slot.

 

9. Saving Settings:

  • Click the "Update" button to save your configured settings effectively.

 

Call Relay Functionality:

Once enabled, [App Name] will route internal calls to the designated slots in sequential order. If the call is not answered at Slot 1 within the specified duration, it will transfer to Slot 2, and so on.

How to Apply Parallel Ringing in Call Forwarding Internals

Parallel ringing in call forwarding involves setting up multiple destinations to ring simultaneously when a call comes in. This is often used to ensure that calls are answered promptly or to reach multiple devices or people at once.

Streamline internal call distribution with RingQby implementing "Parallel Ringing" call forwarding for enhanced responsiveness across multiple extensions. Here’s a step-by-step guide:

 

1. Authentication:

  • Log in using your credentials or scan the QR Code associated with your extension to access RingQ.

 

2. Navigating to Call Control:

  • Access the Side Menu bar within the app interface.

 

3. Accessing Account and Extensions:

  • Navigate to "Accounts" and select "Extensions" to manage individual extensions.

 

4. Selecting the Desired Extension:

  • Choose the specific extension for which you want to configure call forwarding settings.

 

5. Configuring Call Control:

  • Within the extension settings, locate and click on "Call Control."

 

6. Choosing a Call Profile:

  • Select the appropriate Call Profile (Available, Away, Busy, Custom 1, or Custom 2) based on your current status or preference.

 

7. Enabling "Parallel Ringing" Call Forwarding:

  • Before enabling the parallel ringing, the user should have a registered phone number upon creating the extension.
  • Enable the “Parallel Ringing” to ring the extension and the phone number simultaneously.
  • This setup ensures that calls are efficiently managed and promptly answered across multiple devices.

 

8. Saving Settings:

  • Click the "Update" button to save your configured settings effectively.



“Parallel Ringing” enabled feature:

An advanced feature that allows incoming calls to simultaneously ring multiple designated destinations. This setup ensures that calls are efficiently managed and promptly answered across multiple devices or extensions.

How to Apply Call Screening in Call Forwarding Internals

A strategic process used to manage incoming calls effectively by prioritizing, filtering, and managing communication. Its primary goals include prioritizing urgent calls, enhancing efficiency by handling important matters promptly, and ensuring security by screening out spam and irrelevant calls.

 

1. Authentication:

  • Log in using your credentials or conveniently scan the QR Code associated with your extension to access RingQ.

 

2. Navigating to Call Control:

  • Locate and click on the Side Menu bar within the app interface.

 

3. Accessing Account and Extensions:

  • Navigate to "Accounts" and then select "Extensions" to manage individual extensions.

 

4. Selecting the Desired Extension:

  • Choose the specific extension for which you want to configure call forwarding settings.

 

5. Configuring Call Control:

  • Within the extension settings, find and click on "Call Control."

 

6. Choosing a Call Profile:

  • Select the appropriate Call Profile (Available, Away, Busy, Custom 1, or Custom 2) based on your current status or preference.

 

7. Enable Call Screening: 

  • Navigate to the "Call Controls" section and enable "Call Screening."

 

8. Trigger Call Screening: 

  • Once enabled, whether set to trigger "Always," "On Busy," "Away," "Custom 1," or "Custom 2," call screening activates when you assign a custom number to a forwarding action.

 

“Call Screening” enabled feature:

An advanced feature that allows users to filter incoming calls based on specific criteria or caller information before deciding how to handle them.

This setup ensures that calls are screened according to your specified criteria, providing flexibility in managing incoming calls based on different conditions or forwarding scenarios.