Introduction

The RingQ Desktop App allows users to manage calls, monitor contacts, access voicemails, and customize application settings from a single interface.

The application includes:

• Call Management
• Queue Monitoring
• Voicemail Access
• Contact Directory
• Busy Lamp Field (BLF)
• Audio and Notification Settings
• Keyboard Shortcuts
• Appearance Customization

Main Navigation Menu

The left-side navigation menu provides quick access to the main features of the app. Each icon represents a module, such as Queue Activity, Dashboard, Call Logs, Voicemails, Contacts, BLF, and Settings. This helps users move between features without searching through multiple pages.

Queue Activity

The Queue Activity page shows the user’s assigned queues and live wallboard information. Users can monitor queue activity, check call statistics, and track real-time queue performance. If no queue is assigned, the app displays “No queues assigned,” which means the user must contact an administrator to be added to a queue.

Features

• Monitor queue activity
• View assigned queues
• Display live queue statistics
• Track wallboard activity

No Queue Assigned

If no queue is assigned, the application displays: “No queues assigned”

Contact your administrator to be added to a queue.

Call Logs

The Call Logs module displays recent call history, including incoming, outgoing, and missed calls. Each call entry shows important details such as caller name, extension number, call direction, duration, and timestamp. This helps users review past calls and quickly redial missed or previous contacts.

Available Tabs

• All
• Missed

Call Information

Each call entry displays:

• Caller name
• Extension number
• Call direction
• Call duration
• Call timestamp

Call Types

• Incoming
• Outgoing
• Missed

Features

• View complete call history
• Monitor missed calls
• Redial from call logs

Voicemails

The Voicemails section allows users to listen to and manage voicemail messages. It displays caller information, voicemail dates, and unread voicemail counts. This helps users track missed voice messages and respond to them when needed.

Features

• Play voicemail messages
• View unread voicemail count
• Display caller information
• Display voicemail dates

Voicemail Information

Each entry contains:

• Caller name
• Extension number
• Date received

Contacts

The Contacts page provides access to internal directories such as Team, Company, and Device contacts. Users can search for contacts, view extensions, check user availability, and directly call contacts from the list. Status indicators like Available, Logged Out, and Offline help users know whether a contact can be reached.

Available Tabs

• Team
• Company
• Device

Features

• Search contacts
• View extensions
• Monitor user availability
• Directly call contacts

User Status Examples

• Available
• Logged Out
• Offline

Busy Lamp Field (BLF)

The BLF module allows users to monitor extension availability in real time. It shows whether other users are online, logged out, or offline. This is useful for checking if a colleague is available before transferring or making a call.

Features

• Monitor extension availability
• View extension status
• Track online presence

Status Indicators

Dial Pad

The Dial Pad is located on the right side of the app and is used to dial extensions or outbound numbers. Users can also change profiles from P1 to P5 and manage their presence status. Presence options such as Available, Busy, and Offline help indicate the user’s current availability.

Features

• Dial extension numbers
• Make outbound calls
• Change profiles (P1–P5)
• Manage user presence

Presence Status

Examples:

• Available
• Busy
• Offline

Settings

The Settings section allows users to configure account, audio, notification, appearance, shortcut, language, and dialing preferences. This helps users personalize the app based on their workflow and device setup.

SIP Account

The SIP Account section displays registration details such as the Host/FQDN and Extension Number. This information helps confirm that the account is connected to the correct RingQ server and extension.

Information Displayed

• Host/FQDN
• Extension Number

Audio Settings

The Audio Settings section lets users configure microphone, speaker, and ringtone devices. Users can select the system default device or choose a custom device. This is important to ensure that calls have clear audio input and output.

Devices

Microphone

Select the microphone device used during calls.

Features

• Use system default microphone
• Select custom microphone device
• Test microphone functionality

Output Speaker

Select the speaker device for call audio playback.

Ringtone Speaker

Choose the device used for ringtone playback.

Available Options

• Same as Output Device
• Separate ringtone device

Ringtones

The Ringtones section allows users to choose their preferred incoming call tone. Available options include Default, Classic, and Modern tones. Users can preview tones and reset them to default if needed.

Available Ringtones

• Default Ringtone
• Classic Ringtone
• Modern Tone

Features

• Preview ringtones
• Switch ringtone styles
• Restore default ringtone settings

Reset Audio Settings

Click Reset to Defaults to restore original audio settings.

Notifications

The Notifications section controls desktop alerts for incoming calls. Users can enable notifications, show caller identity, and focus the RingQ window when answering a call. This helps users avoid missing calls while working on other applications.

Desktop Notifications

Enable Notifications

Displays operating system notifications for incoming calls.

Show Caller Identity

Displays caller name and number in notifications.

Focus Window on Answer

Automatically brings the RingQ application to the front after answering calls.

Appearance

The Appearance section allows users to customize the app interface. Users can choose System, Light, or Dark themes, adjust window size behavior, enable ultra-compact mode, and change typography scaling. These options help improve readability and comfort.

Theme Mode

Available Themes

• System
• Light
• Dark

Window Layout

Remember Window Size

Saves the current application window size for future sessions.

Interface Density

Ultra-Compact Mode

Reduces spacing between interface elements to maximize content visibility.

Typography Scaling

Adjust text size using the scaling slider.

Features

• Increase text size
• Decrease text size
• Live preview support

Glass Effects

Glass Effects allow users to adjust transparency and blur levels in the app interface. This helps customize the visual style of the application based on user preference.

Transparency

Controls interface transparency level.

Frostiness / Blur

Adjusts interface blur intensity.

Key Bindings

The Key Bindings section allows users to configure keyboard shortcuts for call actions and navigation. Common shortcuts include Esc for hang up, Enter for dial or call, M for mute, and H for hold. These shortcuts help users perform actions faster without relying only on the mouse.

Call Actions

Navigation Shortcuts

Window Shortcuts

Reset Key Bindings

Click Reset to Defaults to restore original keyboard shortcuts.

Language

The Language section allows users to change the app display language. Supported languages include English, Spanish, French, German, Portuguese, and Japanese. This makes the app easier to use for users who prefer a different language.

Supported Languages

• English
• Español (Spanish)
• Français (French)
• Deutsch (German)
• Português (Portuguese)
• 日本語 (Japanese)

Features

• Multi-language support
• Native language display
• Immediate language switching

Dial Prefix

The Dial Prefix section automatically adds a prefix to outbound numbers. Examples include 001, +1, or country codes. This is useful when users need to follow specific dialing rules for local or international calls.

Features

• Configure outbound dialing prefixes
• Automatically add prefixes to dialed numbers

Supported Examples

• 001
• +1
• Country codes

Available Options

• None
• Custom Prefix

About RingQ

The About RingQ section displays application and company information, including the Desktop App Version and Server Version. It also shows key capabilities such as high-quality voice, secure SIP registration, cross-platform support, and intelligent call routing.

Application Information

Displays:

• Desktop Application Version
• Server Version

Key Capabilities

Compliance & Security

The Compliance & Security section highlights certifications and compliance standards such as ISO 27001, GDPR compliance, and FCC Retail License. This shows that the platform follows security, privacy, and telecommunications requirements.

Check for Updates

The Check for Updates option allows users to verify whether a newer version of the desktop app is available. Keeping the app updated helps users receive the latest fixes, improvements, and features.

Report a Bug

The Report a Bug section allows users to submit technical issues or feedback. Users need to provide a subject, category, severity level, description, and steps to reproduce the issue. This helps the support team investigate and resolve problems more efficiently.

Fields

Subject

Enter a short summary of the issue.

Example:

“Call drops after 30s”

Category

Select the issue category.

Example:

• Connectivity

Severity

Select issue severity level.

Example:

• Medium

Description

Provide detailed information about the issue encountered.

Steps to Reproduce

List the steps required to reproduce the issue.

Example:

1. Dial extension
2. Wait for answer

Submit Report

After completing all required fields, click:

Submit Report

to send the report to the support team.

What’s New

The What’s New section highlights the latest updates included in the current version of the RingQ Desktop App. This section helps users quickly understand what has been added, fixed, improved, or changed after updating the application.

Reset All Settings

The Reset All Settings option allows users to restore the RingQ Desktop App settings back to their default configuration. This is useful when users want to remove customized settings or fix issues caused by incorrect preferences.

Logout

The Logout option allows users to safely sign out of the application. Users can access it from the bottom of the Settings page. They may also reset all application settings if they want to restore the app to its default configuration.

To sign out of the application:

1. Open Settings
2. Scroll to the bottom
3. Click Logout

Users may also restore all application settings by clicking Reset all settings.